About The Company

IT Service Management Experience


25+ years experience in the design, specification, set-up and operation of IT Service Management solutions,
including operating in both Private & Public Sector (Local & Central Government; MOD; MOJ; DWP; HMRC) and
work with many Fortune 500 and Financial Times Global 500 corporations

ITIL/IT4IT-based Service Management solutions and Agile software development & deployment, focusing on early
and successful delivery of business outcomes and resolution of business challenges

Service Integration & Management (SIAM) / Multi-Supplier Integration Solution Development, Delivery & Operations
from small to enterprise scale delivery of complex and secure solutions

Multi-Supplier Integration & 3rd Party Supplier Performance Management specialists, with focus on
effective cross-supplier collaboration to support the use of smaller / SME service partners within information technology services

High ROI


Interim expertise in all IT Service Management elements can be provided, negating the need for you to recruit permanent resources to deal with a temporary need, or lack of internal skills & experience.

Ability to "hit the ground running" will save you both time and money when taking your company through business transformations, especially where culture change may be likely to prove challenging

Satisfaction Guaranteed


The world of technology can be fast-paced and scary. That's why the goal is to provide an experience that is tailored to your company's needs.

No matter the budget, providing professional customer service is paramount & Employer, Public Liability & Professional Indemnity Insurances are provided on all engagements

About Nick Buckley

Career Highlights


A tenacious, highly creative & collaborative IT Delivery Leader with 25+ years’ experience of general management, strategic planning, delivery, growth and organisational transformation

Programme/Project Management specialist with many years working in Waterfall and, more recently, Agile & DevOps delivery management positions, consistently meeting or exceeding business requirements, budgetary constraints and delivery timelines to ensure client and end-user satisfaction

Experienced operator at Board level with excellent communication & presentation skills and a strong track record of driving successful organisational & business transformation, culture change, operational efficiency improvements and business growth

Hugely inspirational and successful people-leader, able to identify, recruit & develop skills, experience, culture and desire for success, whilst recognising that diversity is crucial to team abilities

A specialist in the management of large, complex outsourced business units & Multi-Supplier Integration / SIAM operations, including the development and leadership of On & Off-shore Service Management Centres in UK, Europe, Asia and the Far East, including multi-lingual service desk operations

Strong record of success in general management of global accounts, strategic functions, operating model transformations, best-shoring, & delivery execution of £ multi million global client & account contracts, leading large, diverse teams across the globe




ITIL Process Development, Deployment & Operation

Hellidon IT Ltd. can create, deploy and manage best-of-breed ITIL / IT4IT-based Service Management frameworks to deliver value from operations in Traditional IT; Private, Public or Hybrid Cloud; IaaS; PaaS; SaaS environments


Project & Programme Management

Rapid and effective Project & Programme Management expertise is available, ensuring that time; cost; quality requirements are met without losing sight of the need for value-for-money business outcomes and optimal ROI


Qualifications, Expertise & Experience

  • eniottcPITIL v2 Expert / v2-v3 "Bridge" Qualified
  • ITIL v3 Foundation & Practitioner Certified
  • Prince / Prince 2 & PMP Project Management Certification
  • High Performance Organisation Framework (HPO - Maastricht School of Management)
  • Effective Management of Business Change programs
  • Current MOD SC Clearancerair 

Contact Us

For Questions or to Engage, please complete the Enquiry form below:


Hellidon IT Ltd. take your privacy seriously and will only use your personal information to respond directly to your query and to provide any services you have requested from us.

We will not, under any circumstances, pass your contact information to any third party without first consulting you and gaining your permission.

Hellidon IT Ltd

+44 (0) 7545 380159